Privacy Policy

Find out how we use and protect the information that you provide to us

We are committed to preserving the privacy of all visitors to Please read the following Policy to understand how we use and protect the information that you provide to us. 

The Website and its webpages are operated by Charms and Occasions Limited, a company registered in England and Wales. Our registered office is: Rosemary House, Ticknall Road, Hartshorne, Derbyshire, DE11 7BF.

Charms and Occasions Limited is the data controller of the data you provide. For further information about your data please contact 

The purpose of this Policy is to set out the purposes for which, and the manner in which, we may collect and use personal information that we may obtain about you. By either registering as a user of any services provided by us on this Website and/or by using this Website generally you consent and agree to us using your information in accordance with this policy. Please read the policy carefully.

Your use of the Website is also governed by the Website's general terms and conditions. Please ensure you have read and understood those terms and conditions in addition to this policy.

1          Use of your personal information

1.1       When you register and/or use this Website:

(a)        You may be asked to provide certain information such as your name, address and other contact details and credit/debit card or PayPal details. In accordance with clause 7.2, we do not store your credit/debit card and/or PayPal details;  

(b)        We may gather other information about you, including personal data provided in any messages you send via the Website and any emails and letters that you send to us. We also collect cookies which may include personal data about you. More information about the cookies we collect is set out in clause 5.

1.2       We may record and monitor incoming calls in order to maintain customer service standards.

1.3       We may use information that you provide to us or that is obtained by us:

(a)        to register you with our Website and to manage any account you hold with us; 

(b)        to administer our Website services;

(c)        to give to our courier companies in order to fulfil your order;

(d)        to fulfil our agreement with you and to process your purchases and obtain payment;

(e)        to notify you about important changes and developments the Website;

(f)        where you have consented, to send you information about our products and services, including special offers, discounts, offers, competitions which we consider may be of interest to you by email and/or social media.

1.4       For details on how to ask to be removed from our mailing list, please refer to clause 4 of this policy. 

1.5       We may store and process your information on our own information technology systems or we may pass your information to third parties who will securely store and process on our behalf.

2          Disclosure of your information

2.1       We may give information about you to the following companies and organisations for the following purposes:

(a)        subject to clause 2.2 of this privacy policy, to our employees and agents and other third parties, some of whom may be located outside the EEA, to administer your account, to provide or arrange for the provision of products you purchase from us and to provide you with assistance and respond to queries you may have in respect of the products you have purchased;  

(b)        to anyone to whom we transfer our rights and duties under our agreement with you as a result of a change of ownership; and/or

(c)        if we have a duty pursuant to the law to do so.  

2.2       Where your personal data is transferred to any company or organisation outside of the EEA, such transfer will only be made where there are appropriate safeguards in place. This may include the use of standard data protection clauses in the form adopted by the European Commission, or the fact that the organisation is part of the Privacy Shield scheme if it is located in the US.

3          Crime prevention

3.1       We may disclose information and data relating to you to the police or any regulatory or government authority in response to any request to which we are legally required to comply including requests in connection with the investigation of any suspected illegal activities.

4          How can I get my name removed from the Getting Personal mailing list?

4.1       If you have opted in or otherwise qualify to form part of our mailing list and no longer wish to receive our newsletter or other promotional communications, you may opt-out of receiving such communications by following the instructions that are included in each communication. 

4.2       You may also opt out by:

(a)        clicking the unsubscribe link in any of our newsletter or other promotional emails to you;

(b)        writing to us at Charms and Occasions Limited, Rosemary House, Ticknall Road, Hartshorne, Derbyshire, DE11 7BF; or

(c)        phoning our Customer Services team on 01726 842003.

5          Cookies

5.1       A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our Website. Non-personal information such as browser type, operating system and domain names, may also be collected during your use of the Website and this information may be used by us to measure the number of visitors to the Website. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Website.

What types of cookies do we use?

5.2       We may use cookies and similar tools across our websites to improve its performance and enhance your user experience.

(a)        First party cookies: We set these cookies and they can only be read by us.

(b)        Persistent cookies: We may use persistent cookies which will be saved on your computer for a fixed period (usually 1 year or longer). They won’t be deleted when the browser is closed. We use persistent cookies to recognise your device for more than one browsing session so that, for example, you don’t have to re-enter your password each time you visit our Website.

(c)        Session cookies: We may use session cookies which are only stored temporarily during a browsing session and will be deleted from your device when the browser is closed. 

(d)        Third party cookies: We may use a number of third party suppliers who also set cookies on our Website in order to deliver the services that they provide. These cookies are known as third party cookies.

5.3       Our Website may use cookies to monitor website traffic and/or to make sure you don't see the same content repeatedly and/or to deliver content specific to your interests. 

Details and functions of the cookies currently used on our Website are set out in the following table:




Session cookie 


This cookie is essential for the Website to function and is set upon your arrival to the website. This cookie is deleted when you close your browser.

Accounts Login


This cookie contains an encrypted string to allow us to identify you on your next visit to the website.


Google Analytics


These cookies are used to collect information about how visitors use our Website. We use the information to compile reports on activity on the Website and to improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, where visitors have been directed to the Website from and the pages they have visited.

You can learn about Google Analytics cookies by visiting this site:



User Agent


This cookie allows us to optimise our site to maximise the customer experience 

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